If we view building a Custom Home through the eyes of another Customer Service industry, it is easy to see the difference communication and accessibility can make.

Imagine going out for dinner to a nice restaurant. You are seated. Place your orders, then sit back to relax. Twenty minutes pass and the server has not returned to see if your table needs anything. This can be very frustrating. Finally, the food arrives, but the server has forgotten the fresh pepper you requested. Five more minutes pass. The waiter has not returned. Fed up with waiting, you proceed to eat your food. Now it’s half gone, when the waiter returns with the pepper. Your dining experience is further exasperated, because the waiter does not return until long after your plates are empty. At this point, you leave totally dissatisfied and disappointed with the poor Customer Service you received.

Let’s create a different scenario:

You arrive at a recommended restaurant, the server seats you quickly and takes your order. Returning in a timely manner, the waiter refills your drinks and inquires if your table needs anything else. Maybe your server, while offering your table second refills, suddenly realizes, “Oh, sorry, yours isn’t a diet soda is it?!” Your server quickly corrects the mistake and returns within minutes with the right beverage. The server continues to be attentive to your needs until, upon request, the waiter promptly delivers the bill to
you.

Comparing these two scenarios, which server would you be happy to tip?

Why Customer Service in Extremely Important in the Construction Industry

Encountering some issues during your home build project is quite typical. However, as we’ve illustrated above, the manner in which those concerns are dealt with define your experience.

In the restaurant scenario, ten minutes with no pepper can be frustrating, but imagine 2-3 days of not reaching or communicating with your contractor. A home-owner can become quite stressed not knowing why the painter failed to show up on site or why the framers missed installing one window upstairs.

At Alair Homes Calgary we pride ourselves on being available, accountable, reliable and very accessible.

Our company is eager to help our clients realize their dreams and enjoy the best home building experience possible. It is our practice and proven track record to answer all our clients’ phone calls and emails promptly; whether the comments, inquiries or requests are positive or negative. This is what sets us apart from our competition.

We are driven by customer service and the passion to be the best at what we do, offering our customers top-quality service in all areas of home-building.