Good customer service is something that can make or break an experience. In the home-building and renovation industry, you can’t begin a job without making this the number one priority right from the outset.

Custom Service is the Cornerstone of Every Alair Homes Build

My philosophy is simple: treat people the way you want to be treated. I believe in putting the client first, and my entire career has been spent working to champion and satisfy the interests and needs of my customers.

We’ve all encountered situations when faced with a significant purchasing decision where the thoughtful guidance and expertise of someone has helped resolve uncertainty, clarified expectations, and improved satisfaction. At Alair Homes, we provide the kind of outstanding customer service that doesn’t happen in a single defining moment, but is an ongoing process that begins before your building project even gets started and continues during and after completion.

Educating the Customer Throughout the Process

Also, the Alair Homes experience is educational to the home owner, with an emphasis on the construction and general contracting process. We will work with you to understand your needs and expectations for your project and provide you with guidance and solutions to meet your lifestyle, timeline and budget considerations.

It’s very rewarding for me to know that not only have I delivered a quality product to my clients, but I have made their experience positive and fulfilling, and possibly life-changing.

John Popp Alair Homes Scarborough