The end of 2015 has been both a rewarding as well as a great learning experience. Here are a few points that I try to live it up to each day.

Treat everyone you encounter on the job with respect

Everyone counts. Often people think that great customer service only pertains to their clients, but take the time to meet every person that comes on to your job sites, trades, trades assistants, delivery men, shake their hand and ask their name and say thanks for their efforts, simple dignified respect, look them in the eye.

Take great care with all of the details

Details are crucial, force yourself to be detailed and organized, and keep a calendar. The planning D&E phase which I call Design and Engineering is your set-up for a smooth project. It’s ultra-critical for this to be done well. I envision the parts of a building connecting like parts of the body, each component in a building being built, or in a project flow, will flow back and forth and affect each other. Drawing flow charts will help me and my team visualize it and see it clearly. I rely on the professionalism of our suppliers and trades by holding them accountable for collecting every detail they need to get the job done correctly. I ask them if they have any questions, ask them when they are onsite quoting the job to think about common things missed or overlooked by project managers when it comes time for them to come do the installation. This level of care will help ensure everyone involved on the job will be happy with the end results.

Be part of the team

I keep my boots, broom, and hand tools in the truck and ready to pitch in with some demolition work, materials hauling, digging, or painting. Everything considered, this is construction company and I own it. By connecting myself at the ground level, this helps gain appreciation and trust amongst the team and appeal for what goes on at the job site.

Always be the best of yourself

Be likeable and uphold yourself as a good person that people will speak well of. Suppliers, trades, clients, neighbours of clients, cars on the road driving behind your logo’d vehicle, and your competitors, are all going to be talking about you. Do your best to be honest and caring about their point of view, their happiness, and their success.